tag:status.portalhq.io,2005:/history Portal Status - Incident history 2026-04-24T14:48:00.159+00:00 Portal tag:status.portalhq.io,2005:Incident/cmod0z0vm0014t0wjawbo2q4j 2026-04-24T14:48:00.159+00:00 2026-04-24T14:48:00.159+00:00 The Client API /api/v3/clients/me/chains/{chain}/assets endpoint is experiencing issues on EVM chains Type: Incident

Duration: 35 minutes

Affected Components: Client API

Apr 24, 14:48:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 24, 15:18:47 GMT+0
Monitoring - Our upstream vendor implemented a fix impacting the GET <https://api.portalhq.io/api/v3/clients/me/chains/{chain}/assets> endpoint on EVM chains and are currently monitoring the result..

Apr 24, 15:22:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cmo1syxyc00elj0dlzvgi3wlv 2026-04-16T18:03:00.000+00:00 2026-04-16T18:03:00.000+00:00 MPC Operations are currently down Type: Incident

Duration: 10 minutes

Affected Components: Enclave MPC API, MPC Operations

Apr 16, 18:03:00 GMT+0
Identified - We are working on a fix for this incident. This should get resolved shortly..

Apr 16, 18:13:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Maintenance/cmm53dc6b0fq410rw4l2n5kib 2026-03-06T17:00:00.000+00:00 2026-03-06T17:00:00.000+00:00 Scheduled maintenance for Passkey Backup Type: Maintenance

Duration: 6 minutes

Affected Components: MPC Operations

Mar 6, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Mar 6, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 17:06:05 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.portalhq.io,2005:Incident/cmmb41tbj0e16ij459udn5k3i 2026-03-03T21:19:12.386+00:00 2026-03-03T21:19:12.386+00:00 Portal Dashboard is experiencing intermittent rendering issues Type: Incident

Duration: 26 minutes

Affected Components: Portal Admin Dashboard

Mar 3, 21:19:12 GMT+0
Investigating - We are currently investigating this incident..

Mar 3, 21:42:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 3, 21:45:25 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cml5mea7805ilyan8lsne2ly4 2026-02-02T20:26:27.629+00:00 2026-02-02T20:26:27.629+00:00 Account abstraction user operations for Polygon are failing Type: Incident

Duration: 2 hours and 44 minutes

Affected Components: Enclave MPC API, MPC Operations

Feb 2, 20:26:27 GMT+0
Investigating - We are currently investigating this incident..

Feb 2, 22:59:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 2, 23:10:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cmkx4sv0u00ntrwr83zs4nmbq 2026-01-27T21:50:00.000+00:00 2026-01-27T21:50:00.000+00:00 Degraded mpc generate and backup performance Type: Incident

Duration: 1 hour and 40 minutes

Affected Components: MPC Operations

Jan 27, 21:50:00 GMT+0
Investigating - .

Jan 27, 22:30:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 27, 23:30:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cmked5yb101kx3xgcc0ogmknn 2026-01-14T18:38:15.619+00:00 2026-01-14T18:38:15.619+00:00 Issue with database connection Type: Incident

Duration: 26 minutes

Affected Components: Custodian API, Enclave MPC API, MPC Operations, Client API, Alert Webhook Relayer, Portal Admin Dashboard

Jan 14, 18:38:15 GMT+0
Monitoring - We noticed an issue with our database connection. We have already implemented a fix and are currently monitoring the result. Service should resume in a few minutes..

Jan 14, 19:04:04 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cmioqqopz00je11vunmlnbfzd 2025-12-02T15:36:35.185+00:00 2025-12-02T15:36:35.185+00:00 We are noticing delayed signing times and an increase in timed out sign requests Type: Incident

Duration: 3 hours and 26 minutes

Affected Components: MPC Operations

Dec 2, 15:36:35 GMT+0
Investigating - We are currently investigating this incident..

Dec 2, 16:06:10 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 2, 18:24:26 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 2, 19:02:18 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cminmpxfa00cf64w8zrd00u94 2025-12-01T20:56:15.273+00:00 2025-12-01T20:56:15.273+00:00 Send Assets for Tron and Stellar Returning Errors Type: Incident

Duration: 2 hours and 56 minutes

Affected Components: Enclave MPC API

Dec 1, 20:56:15 GMT+0
Investigating - We are currently investigating this incident..

Dec 1, 20:56:43 GMT+0
Identified - Downstream outage with our RPC Provider, working to fix. .

Dec 1, 23:52:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cmhw4vb0i004e9sxiq7h9jfnf 2025-11-12T11:10:00.000+00:00 2025-11-12T11:10:00.000+00:00 EVM webhook events are failing Type: Incident

Duration: 5 hours and 4 minutes

Affected Components: Alert Webhook Relayer

Nov 12, 11:10:00 GMT+0
Investigating - We are currently investigating this incident..

Nov 12, 16:03:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 12, 16:13:39 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Maintenance/cmgtnlnbj003kbf3kx7g899nn 2025-10-23T17:00:00.000+00:00 2025-10-23T17:00:00.000+00:00 Scheduled maintenance for Passkey Backup Type: Maintenance

Duration: 15 minutes

Affected Components: MPC Operations

Oct 23, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 23, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 17:15:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.portalhq.io,2005:Incident/cmgqxkeww02o6t3wuuzblokiq 2025-10-14T19:03:47.221+00:00 2025-10-14T19:03:47.221+00:00 Passkey Backup Maintenance Followup Type: Incident

Duration: 10 minutes

Affected Components: MPC Operations

Oct 14, 19:03:47 GMT+0
Investigating - Followup work with Passkey Backup Maintenance merged. Passkey Backup will be down for 15 minutes..

Oct 14, 19:04:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 14, 19:14:09 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Maintenance/cmgfjxhw800ln2jc8ksi0uhm6 2025-10-14T17:00:00.000+00:00 2025-10-14T17:00:01.000+00:00 Scheduled maintenance for Passkey Backup Type: Maintenance

Duration: 15 minutes

Affected Components: MPC Operations

Oct 14, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 14, 17:15:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 14, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance that will take up to 15 minutes..

]]> tag:status.portalhq.io,2005:Incident/cmgifyk7h033t12ldfz8v3fpw 2025-10-08T19:06:00.000+00:00 2025-10-08T21:43:25.519+00:00 Solana alert webhooks are failing to subscribe newly created Portal clients Type: Incident

Duration: 2 hours and 37 minutes

Affected Components: Alert Webhook Relayer

Oct 8, 21:43:25 GMT+0
Resolved - This incident has been resolved..

Oct 8, 19:06:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 8, 21:26:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.portalhq.io,2005:Incident/cmfr25dpf01ibl1jzoewfdged 2025-09-19T16:32:21.673+00:00 2025-09-19T17:39:34.794+00:00 Portal clients with Account Abstraction enabled are experiencing intermittent failures when signing transactions on EVM chains Type: Incident

Duration: 1 hour and 17 minutes

Affected Components: Enclave MPC API, MPC Operations

Sep 19, 17:39:34 GMT+0
Identified - We identified the issue and are working on a fix for this incident..

Sep 19, 17:48:53 GMT+0
Resolved - This incident has been resolved..

Sep 19, 16:32:21 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmeubt87l002011s3cvs9wg29 2025-08-27T18:35:00.000+00:00 2025-08-27T18:35:00.000+00:00 Network issues causing failed requests Type: Incident

Duration: 17 minutes

Affected Components: MPC Operations, Enclave MPC API

Aug 27, 18:35:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 27, 18:52:03 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cmeucgylw001rocrxp3j5chw1 2025-08-27T18:25:00.000+00:00 2025-08-27T18:25:00.000+00:00 Network errors on Client API Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: Client API

Aug 27, 18:25:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 27, 19:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cmbtr8spj003fms6gjqb9vwb9 2025-06-12T18:00:00.000+00:00 2025-06-12T18:50:00.000+00:00 Degraded performance due to global cloud disruptions Type: Incident

Duration: 1 day, 1 hour and 14 minutes

Affected Components: MPC Operations, Custodian API, Enclave MPC API, Client API, Alert Webhook Relayer, Portal Admin Dashboard

Jun 12, 18:50:00 GMT+0
Monitoring - Health checks appear to be stabilizing and performance appears to be improving. .

Jun 12, 18:00:00 GMT+0
Identified - We're experiencing degraded service due to a global disruption to cloud providing services. Our testing shows that all of our backend services are operating as expected, but networking issue are causing intermittent failures. We are monitoring..

Jun 12, 19:13:36 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cma76s3bo000kfmi6hkjdlsdf 2025-05-02T10:27:00.000+00:00 2025-05-02T10:27:00.000+00:00 Intermittent failures on AA transactions Type: Incident

Duration: 11 hours and 51 minutes

Affected Components: MPC Operations, Enclave MPC API

May 2, 10:27:00 GMT+0
Investigating - We are currently investigating this incident..

May 2, 22:17:58 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cm9vnuma7003hckidswnfrgtw 2025-04-24T17:52:41.506+00:00 2025-04-24T17:58:39.425+00:00 Enclave MPC API Degraded Type: Incident

Duration: 3 hours and 49 minutes

Affected Components: Enclave MPC API

Apr 24, 17:58:39 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 24, 21:41:22 GMT+0
Resolved - This incident has been resolved..

Apr 24, 17:52:41 GMT+0
Investigating - Enclave MPC API request times are taking abnormally long. We are currently investigating this incident..

Apr 24, 19:34:03 GMT+0
Monitoring - We're continuing to scale our systems and are monitoring the result. We expect to see request times decrease shortly..

]]> tag:status.portalhq.io,2005:Incident/cm9ismg0w005bn6vno8e5g24z 2025-04-15T17:22:00.000+00:00 2025-04-15T17:22:00.000+00:00 Requests are failing. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: Enclave MPC API

Apr 15, 17:22:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 15, 17:55:00 GMT+0
Resolved - This incident has been resolved..

Apr 15, 17:54:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.portalhq.io,2005:Incident/cm87hx4ct0020mpnuzedxy4pq 2025-03-13T15:20:30.222+00:00 2025-03-13T15:24:08.043+00:00 GET https://api.portalhq.io/api/v3/clients/me/chains/:chain/assets is experiencing downtime for chain `solana-devnet` Type: Incident

Duration: 4 minutes

Affected Components: Client API

Mar 13, 15:24:08 GMT+0
Resolved - This incident has been resolved..

Mar 13, 15:20:30 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cm740u2nx001k12a4j26ufb2p 2025-02-13T23:10:00.000+00:00 2025-02-13T23:10:00.000+00:00 Degraded Client + Custodian API Type: Incident

Duration: 1 hour and 37 minutes

Feb 13, 23:10:00 GMT+0
Identified - `GET /api/v3/clients/me/chains/:chain/assets`[ endpoint](https://docs.portalhq.io/reference/client-api/v3-endpoints#get-the-clients-assets-by-chain) is currently experiencing downtime for EVM and Solana chains. We have identified the issue and are working on a fix..

Feb 14, 00:47:13 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cm6jkkq7l001w14jg6abb1tsa 2025-01-30T16:20:00.000+00:00 2025-01-30T16:20:00.000+00:00 Network Failures for MPC Operations Type: Incident

Duration: 16 minutes

Affected Components: MPC Operations

Jan 30, 16:20:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 30, 16:36:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cm6jkphy5002mnhxq5o84kw1w 2025-01-29T23:14:00.000+00:00 2025-01-29T23:14:00.000+00:00 Transaction Hash Inconsistencies Type: Incident

Duration: 1 day, 1 hour and 52 minutes

Affected Components: MPC Operations

Jan 29, 23:14:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 30, 13:06:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Incident/cm6i6itsy0013jwc26fkyipy4 2025-01-29T17:27:30.817+00:00 2025-01-29T17:33:13.080+00:00 Network failures for MPC Operations Type: Incident

Duration: 8 minutes

Affected Components: MPC Operations

Jan 29, 17:33:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 29, 17:35:33 GMT+0
Resolved - The issue has now been resolved..

Jan 29, 17:27:30 GMT+0
Investigating - We are currently investigating this incident..

Jan 29, 17:32:15 GMT+0
Identified - A fix is being deployed..

]]> tag:status.portalhq.io,2005:Incident/cm66uzip500a7agrz1nkuw3uv 2025-01-21T19:09:00.000+00:00 2025-01-21T19:27:11.732+00:00 Network Failures for MPC Operations Type: Incident

Duration: 14 minutes

Affected Components: MPC Operations

Jan 21, 19:27:11 GMT+0
Identified - The bug has been detected and systems are currently being redeployed to address..

Jan 21, 19:33:24 GMT+0
Resolved - We have redeployed our services and verified connections are working once again. We'll continue to monitor systems to ensure up time..

Jan 21, 19:09:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Maintenance/cm4isbgck003m4xanf98sdccq 2024-12-14T08:00:00.000+00:00 2024-12-14T08:00:00.000+00:00 Database Upgrade Type: Maintenance

Duration: 30 minutes

Affected Components: Portal Admin Dashboard, MPC Operations

Dec 14, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance for **30 minutes** of downtime Friday night at midnight..

Dec 14, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 14, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.portalhq.io,2005:Maintenance/cm4isf8tc001sgcd8i4o5smrn 2024-12-13T08:00:00.000+00:00 2024-12-13T08:00:00.000+00:00 Database Update Type: Maintenance

Duration: 3 minutes

Affected Components: MPC Operations

Dec 13, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance for **3 minutes** of downtime Thursday night at midnight..

Dec 13, 08:03:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 13, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.portalhq.io,2005:Incident/cm3anf2jf016w4x18siu9lamg 2024-11-09T23:00:00.000+00:00 2024-11-10T00:00:00.000+00:00 Intermittent Network Failures Type: Incident

Duration: 1 hour

Affected Components: MPC Operations

Nov 10, 00:00:00 GMT+0
Monitoring - Identified root issue and monitoring fix.

Nov 9, 23:00:00 GMT+0
Investigating - Investigating degraded network performance of mpc operations.

Nov 10, 00:00:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.portalhq.io,2005:Maintenance/clxt6pdcq141397beoi4d4f0mrl 2024-06-23T08:02:00.000+00:00 2024-06-23T08:02:00.000+00:00 Maintenance Type: Maintenance

Duration: 7 minutes

Affected Components: MPC Operations

Jun 23, 08:02:00 GMT+0
Identified - Scheduled maintenance during that time..

Jun 23, 08:12:00 GMT+0
Completed - Maintenance has completed successfully..

]]>