Portal Status - Incident history https://status.portalhq.io Portal Fri, 24 Apr 2026 14:48:00 +0000 The Client API /api/v3/clients/me/chains/{chain}/assets endpoint is experiencing issues on EVM chains Type: Incident Duration: 35 minutes Affected Components: Client API Apr 24, 14:48:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 24, 15:18:47 GMT+0 - Monitoring - Our upstream vendor implemented a fix impacting the GET <https://api.portalhq.io/api/v3/clients/me/chains/{chain}/assets> endpoint on EVM chains and are currently monitoring the result. Apr 24, 15:22:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 35 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>14:48:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>15:18:47</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream vendor implemented a fix impacting the GET <https://api.portalhq.io/api/v3/clients/me/chains/{chain}/assets> endpoint on EVM chains and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>15:22:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 24 Apr 2026 14:48:00 +0000 https://status.portalhq.io/incident/cmod0z0vm0014t0wjawbo2q4j https://status.portalhq.io/incident/cmod0z0vm0014t0wjawbo2q4j MPC Operations are currently down Type: Incident Duration: 10 minutes Affected Components: Enclave MPC API, MPC Operations Apr 16, 18:03:00 GMT+0 - Identified - We are working on a fix for this incident. This should get resolved shortly. Apr 16, 18:13:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>18:03:00</var> GMT+0</small><br><strong>Identified</strong> - We are working on a fix for this incident. This should get resolved shortly..</p> <p><small>Apr <var data-var='date'> 16</var>, <var data-var='time'>18:13:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 Apr 2026 18:03:00 +0000 https://status.portalhq.io/incident/cmo1syxyc00elj0dlzvgi3wlv https://status.portalhq.io/incident/cmo1syxyc00elj0dlzvgi3wlv Scheduled maintenance for Passkey Backup Type: Maintenance Duration: 6 minutes Affected Components: MPC Operations Mar 6, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Mar 6, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 6, 17:06:05 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:06:05</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 6 Mar 2026 17:00:00 +0000 https://status.portalhq.io/maintenance/cmm53dc6b0fq410rw4l2n5kib https://status.portalhq.io/maintenance/cmm53dc6b0fq410rw4l2n5kib Portal Dashboard is experiencing intermittent rendering issues Type: Incident Duration: 26 minutes Affected Components: Portal Admin Dashboard Mar 3, 21:19:12 GMT+0 - Investigating - We are currently investigating this incident. Mar 3, 21:42:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 3, 21:45:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 26 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>21:19:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>21:42:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>21:45:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Mar 2026 21:19:12 +0000 https://status.portalhq.io/incident/cmmb41tbj0e16ij459udn5k3i https://status.portalhq.io/incident/cmmb41tbj0e16ij459udn5k3i Account abstraction user operations for Polygon are failing Type: Incident Duration: 2 hours and 44 minutes Affected Components: Enclave MPC API, MPC Operations Feb 2, 20:26:27 GMT+0 - Investigating - We are currently investigating this incident. Feb 2, 22:59:02 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 2, 23:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 44 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>20:26:27</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>22:59:02</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 2 Feb 2026 20:26:27 +0000 https://status.portalhq.io/incident/cml5mea7805ilyan8lsne2ly4 https://status.portalhq.io/incident/cml5mea7805ilyan8lsne2ly4 Degraded mpc generate and backup performance Type: Incident Duration: 1 hour and 40 minutes Affected Components: MPC Operations Jan 27, 21:50:00 GMT+0 - Investigating - Jan 27, 22:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 27, 23:30:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 40 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>21:50:00</var> GMT+0</small><br><strong>Investigating</strong> - .</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>23:30:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 27 Jan 2026 21:50:00 +0000 https://status.portalhq.io/incident/cmkx4sv0u00ntrwr83zs4nmbq https://status.portalhq.io/incident/cmkx4sv0u00ntrwr83zs4nmbq Issue with database connection Type: Incident Duration: 26 minutes Affected Components: Custodian API, Enclave MPC API, MPC Operations, Client API, Alert Webhook Relayer, Portal Admin Dashboard Jan 14, 18:38:15 GMT+0 - Monitoring - We noticed an issue with our database connection. We have already implemented a fix and are currently monitoring the result. Service should resume in a few minutes. Jan 14, 19:04:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 26 minutes

Affected Components: , , , , ,

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>18:38:15</var> GMT+0</small><br><strong>Monitoring</strong> - We noticed an issue with our database connection. We have already implemented a fix and are currently monitoring the result. Service should resume in a few minutes..</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>19:04:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 Jan 2026 18:38:15 +0000 https://status.portalhq.io/incident/cmked5yb101kx3xgcc0ogmknn https://status.portalhq.io/incident/cmked5yb101kx3xgcc0ogmknn We are noticing delayed signing times and an increase in timed out sign requests Type: Incident Duration: 3 hours and 26 minutes Affected Components: MPC Operations Dec 2, 15:36:35 GMT+0 - Investigating - We are currently investigating this incident. Dec 2, 16:06:10 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 2, 18:24:26 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 2, 19:02:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 26 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:36:35</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:06:10</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>18:24:26</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>19:02:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 2 Dec 2025 15:36:35 +0000 https://status.portalhq.io/incident/cmioqqopz00je11vunmlnbfzd https://status.portalhq.io/incident/cmioqqopz00je11vunmlnbfzd Send Assets for Tron and Stellar Returning Errors Type: Incident Duration: 2 hours and 56 minutes Affected Components: Enclave MPC API Dec 1, 20:56:15 GMT+0 - Investigating - We are currently investigating this incident. Dec 1, 20:56:43 GMT+0 - Identified - Downstream outage with our RPC Provider, working to fix. Dec 1, 23:52:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 56 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:56:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>20:56:43</var> GMT+0</small><br><strong>Identified</strong> - Downstream outage with our RPC Provider, working to fix. .</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>23:52:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Dec 2025 20:56:15 +0000 https://status.portalhq.io/incident/cminmpxfa00cf64w8zrd00u94 https://status.portalhq.io/incident/cminmpxfa00cf64w8zrd00u94 EVM webhook events are failing Type: Incident Duration: 5 hours and 4 minutes Affected Components: Alert Webhook Relayer Nov 12, 11:10:00 GMT+0 - Investigating - We are currently investigating this incident. Nov 12, 16:03:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 12, 16:13:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 4 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>16:03:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>16:13:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 12 Nov 2025 11:10:00 +0000 https://status.portalhq.io/incident/cmhw4vb0i004e9sxiq7h9jfnf https://status.portalhq.io/incident/cmhw4vb0i004e9sxiq7h9jfnf Scheduled maintenance for Passkey Backup Type: Maintenance Duration: 15 minutes Affected Components: MPC Operations Oct 23, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 23, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 23, 17:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 23 Oct 2025 17:00:00 +0000 https://status.portalhq.io/maintenance/cmgtnlnbj003kbf3kx7g899nn https://status.portalhq.io/maintenance/cmgtnlnbj003kbf3kx7g899nn Passkey Backup Maintenance Followup Type: Incident Duration: 10 minutes Affected Components: MPC Operations Oct 14, 19:03:47 GMT+0 - Investigating - Followup work with Passkey Backup Maintenance merged. Passkey Backup will be down for 15 minutes. Oct 14, 19:04:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 14, 19:14:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>19:03:47</var> GMT+0</small><br><strong>Investigating</strong> - Followup work with Passkey Backup Maintenance merged. Passkey Backup will be down for 15 minutes..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>19:04:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>19:14:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Oct 2025 19:03:47 +0000 https://status.portalhq.io/incident/cmgqxkeww02o6t3wuuzblokiq https://status.portalhq.io/incident/cmgqxkeww02o6t3wuuzblokiq Scheduled maintenance for Passkey Backup Type: Maintenance Duration: 15 minutes Affected Components: MPC Operations Oct 14, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 14, 17:15:00 GMT+0 - Completed - Maintenance has completed successfully Oct 14, 17:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance that will take up to 15 minutes. Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>17:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance that will take up to 15 minutes..</p> ]]> Tue, 14 Oct 2025 17:00:00 +0000 https://status.portalhq.io/maintenance/cmgfjxhw800ln2jc8ksi0uhm6 https://status.portalhq.io/maintenance/cmgfjxhw800ln2jc8ksi0uhm6 Solana alert webhooks are failing to subscribe newly created Portal clients Type: Incident Duration: 2 hours and 37 minutes Affected Components: Alert Webhook Relayer Oct 8, 21:43:25 GMT+0 - Resolved - This incident has been resolved. Oct 8, 19:06:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 8, 21:26:59 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 hours and 37 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>21:43:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>19:06:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>21:26:59</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 8 Oct 2025 19:06:00 +0000 https://status.portalhq.io/incident/cmgifyk7h033t12ldfz8v3fpw https://status.portalhq.io/incident/cmgifyk7h033t12ldfz8v3fpw Portal clients with Account Abstraction enabled are experiencing intermittent failures when signing transactions on EVM chains Type: Incident Duration: 1 hour and 17 minutes Affected Components: Enclave MPC API, MPC Operations Sep 19, 17:39:34 GMT+0 - Identified - We identified the issue and are working on a fix for this incident. Sep 19, 17:48:53 GMT+0 - Resolved - This incident has been resolved. Sep 19, 16:32:21 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 17 minutes

Affected Components: ,

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>17:39:34</var> GMT+0</small><br><strong>Identified</strong> - We identified the issue and are working on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>17:48:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>16:32:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 19 Sep 2025 16:32:21 +0000 https://status.portalhq.io/incident/cmfr25dpf01ibl1jzoewfdged https://status.portalhq.io/incident/cmfr25dpf01ibl1jzoewfdged Network issues causing failed requests Type: Incident Duration: 17 minutes Affected Components: MPC Operations, Enclave MPC API Aug 27, 18:35:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 27, 18:52:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>18:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>18:52:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 Aug 2025 18:35:00 +0000 https://status.portalhq.io/incident/cmeubt87l002011s3cvs9wg29 https://status.portalhq.io/incident/cmeubt87l002011s3cvs9wg29 Network errors on Client API Type: Incident Duration: 1 hour and 5 minutes Affected Components: Client API Aug 27, 18:25:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 27, 19:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 5 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>18:25:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 27 Aug 2025 18:25:00 +0000 https://status.portalhq.io/incident/cmeucgylw001rocrxp3j5chw1 https://status.portalhq.io/incident/cmeucgylw001rocrxp3j5chw1 Degraded performance due to global cloud disruptions Type: Incident Duration: 1 day, 1 hour and 14 minutes Affected Components: MPC Operations, Custodian API, Enclave MPC API, Client API, Alert Webhook Relayer, Portal Admin Dashboard Jun 12, 18:50:00 GMT+0 - Monitoring - Health checks appear to be stabilizing and performance appears to be improving. Jun 12, 18:00:00 GMT+0 - Identified - We're experiencing degraded service due to a global disruption to cloud providing services. Our testing shows that all of our backend services are operating as expected, but networking issue are causing intermittent failures. We are monitoring. Jun 12, 19:13:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 1 hour and 14 minutes

Affected Components: , , , , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - Health checks appear to be stabilizing and performance appears to be improving. .</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're experiencing degraded service due to a global disruption to cloud providing services. Our testing shows that all of our backend services are operating as expected, but networking issue are causing intermittent failures. We are monitoring..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>19:13:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:00:00 +0000 https://status.portalhq.io/incident/cmbtr8spj003fms6gjqb9vwb9 https://status.portalhq.io/incident/cmbtr8spj003fms6gjqb9vwb9 Intermittent failures on AA transactions Type: Incident Duration: 11 hours and 51 minutes Affected Components: MPC Operations, Enclave MPC API May 2, 10:27:00 GMT+0 - Investigating - We are currently investigating this incident. May 2, 22:17:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 hours and 51 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>10:27:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 2</var>, <var data-var='time'>22:17:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 2 May 2025 10:27:00 +0000 https://status.portalhq.io/incident/cma76s3bo000kfmi6hkjdlsdf https://status.portalhq.io/incident/cma76s3bo000kfmi6hkjdlsdf Enclave MPC API Degraded Type: Incident Duration: 3 hours and 49 minutes Affected Components: Enclave MPC API Apr 24, 17:58:39 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 24, 21:41:22 GMT+0 - Resolved - This incident has been resolved. Apr 24, 17:52:41 GMT+0 - Investigating - Enclave MPC API request times are taking abnormally long. We are currently investigating this incident. Apr 24, 19:34:03 GMT+0 - Monitoring - We're continuing to scale our systems and are monitoring the result. We expect to see request times decrease shortly. Type: Incident

Duration: 3 hours and 49 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>17:58:39</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>21:41:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>17:52:41</var> GMT+0</small><br><strong>Investigating</strong> - Enclave MPC API request times are taking abnormally long. We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 24</var>, <var data-var='time'>19:34:03</var> GMT+0</small><br><strong>Monitoring</strong> - We're continuing to scale our systems and are monitoring the result. We expect to see request times decrease shortly..</p> ]]> Thu, 24 Apr 2025 17:52:41 +0000 https://status.portalhq.io/incident/cm9vnuma7003hckidswnfrgtw https://status.portalhq.io/incident/cm9vnuma7003hckidswnfrgtw Requests are failing. Type: Incident Duration: 1 hour and 30 minutes Affected Components: Enclave MPC API Apr 15, 17:22:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 15, 17:55:00 GMT+0 - Resolved - This incident has been resolved. Apr 15, 17:54:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>17:22:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>17:55:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>17:54:49</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Tue, 15 Apr 2025 17:22:00 +0000 https://status.portalhq.io/incident/cm9ismg0w005bn6vno8e5g24z https://status.portalhq.io/incident/cm9ismg0w005bn6vno8e5g24z GET https://api.portalhq.io/api/v3/clients/me/chains/:chain/assets is experiencing downtime for chain `solana-devnet` Type: Incident Duration: 4 minutes Affected Components: Client API Mar 13, 15:24:08 GMT+0 - Resolved - This incident has been resolved. Mar 13, 15:20:30 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>15:24:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>15:20:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 13 Mar 2025 15:20:30 +0000 https://status.portalhq.io/incident/cm87hx4ct0020mpnuzedxy4pq https://status.portalhq.io/incident/cm87hx4ct0020mpnuzedxy4pq Degraded Client + Custodian API Type: Incident Duration: 1 hour and 37 minutes Feb 13, 23:10:00 GMT+0 - Identified - `GET /api/v3/clients/me/chains/:chain/assets`[ endpoint](https://docs.portalhq.io/reference/client-api/v3-endpoints#get-the-clients-assets-by-chain) is currently experiencing downtime for EVM and Solana chains. We have identified the issue and are working on a fix. Feb 14, 00:47:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 37 minutes

<p><small>Feb <var data-var='date'> 13</var>, <var data-var='time'>23:10:00</var> GMT+0</small><br><strong>Identified</strong> - `GET /api/v3/clients/me/chains/:chain/assets`[ endpoint](https://docs.portalhq.io/reference/client-api/v3-endpoints#get-the-clients-assets-by-chain) is currently experiencing downtime for EVM and Solana chains. We have identified the issue and are working on a fix..</p> <p><small>Feb <var data-var='date'> 14</var>, <var data-var='time'>00:47:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 13 Feb 2025 23:10:00 +0000 https://status.portalhq.io/incident/cm740u2nx001k12a4j26ufb2p https://status.portalhq.io/incident/cm740u2nx001k12a4j26ufb2p Network Failures for MPC Operations Type: Incident Duration: 16 minutes Affected Components: MPC Operations Jan 30, 16:20:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 30, 16:36:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 16 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>16:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>16:36:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Jan 2025 16:20:00 +0000 https://status.portalhq.io/incident/cm6jkkq7l001w14jg6abb1tsa https://status.portalhq.io/incident/cm6jkkq7l001w14jg6abb1tsa Transaction Hash Inconsistencies Type: Incident Duration: 1 day, 1 hour and 52 minutes Affected Components: MPC Operations Jan 29, 23:14:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 30, 13:06:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 1 hour and 52 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>23:14:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 30</var>, <var data-var='time'>13:06:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 29 Jan 2025 23:14:00 +0000 https://status.portalhq.io/incident/cm6jkphy5002mnhxq5o84kw1w https://status.portalhq.io/incident/cm6jkphy5002mnhxq5o84kw1w Network failures for MPC Operations Type: Incident Duration: 8 minutes Affected Components: MPC Operations Jan 29, 17:33:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 29, 17:35:33 GMT+0 - Resolved - The issue has now been resolved. Jan 29, 17:27:30 GMT+0 - Investigating - We are currently investigating this incident. Jan 29, 17:32:15 GMT+0 - Identified - A fix is being deployed. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>17:33:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>17:35:33</var> GMT+0</small><br><strong>Resolved</strong> - The issue has now been resolved..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>17:27:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 29</var>, <var data-var='time'>17:32:15</var> GMT+0</small><br><strong>Identified</strong> - A fix is being deployed..</p> ]]> Wed, 29 Jan 2025 17:27:30 +0000 https://status.portalhq.io/incident/cm6i6itsy0013jwc26fkyipy4 https://status.portalhq.io/incident/cm6i6itsy0013jwc26fkyipy4 Network Failures for MPC Operations Type: Incident Duration: 14 minutes Affected Components: MPC Operations Jan 21, 19:27:11 GMT+0 - Identified - The bug has been detected and systems are currently being redeployed to address. Jan 21, 19:33:24 GMT+0 - Resolved - We have redeployed our services and verified connections are working once again. We'll continue to monitor systems to ensure up time. Jan 21, 19:09:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 14 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>19:27:11</var> GMT+0</small><br><strong>Identified</strong> - The bug has been detected and systems are currently being redeployed to address..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>19:33:24</var> GMT+0</small><br><strong>Resolved</strong> - We have redeployed our services and verified connections are working once again. We'll continue to monitor systems to ensure up time..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>19:09:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Tue, 21 Jan 2025 19:09:00 +0000 https://status.portalhq.io/incident/cm66uzip500a7agrz1nkuw3uv https://status.portalhq.io/incident/cm66uzip500a7agrz1nkuw3uv Database Upgrade Type: Maintenance Duration: 30 minutes Affected Components: Portal Admin Dashboard, MPC Operations Dec 14, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance for **30 minutes** of downtime Friday night at midnight. Dec 14, 08:30:00 GMT+0 - Completed - Maintenance has completed successfully Dec 14, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance for **30 minutes** of downtime Friday night at midnight..</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 14 Dec 2024 08:00:00 +0000 https://status.portalhq.io/maintenance/cm4isbgck003m4xanf98sdccq https://status.portalhq.io/maintenance/cm4isbgck003m4xanf98sdccq Database Update Type: Maintenance Duration: 3 minutes Affected Components: MPC Operations Dec 13, 08:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance for **3 minutes** of downtime Thursday night at midnight. Dec 13, 08:03:00 GMT+0 - Completed - Maintenance has completed successfully Dec 13, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance for **3 minutes** of downtime Thursday night at midnight..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>08:03:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 13 Dec 2024 08:00:00 +0000 https://status.portalhq.io/maintenance/cm4isf8tc001sgcd8i4o5smrn https://status.portalhq.io/maintenance/cm4isf8tc001sgcd8i4o5smrn Intermittent Network Failures Type: Incident Duration: 1 hour Affected Components: MPC Operations Nov 10, 00:00:00 GMT+0 - Monitoring - Identified root issue and monitoring fix Nov 9, 23:00:00 GMT+0 - Investigating - Investigating degraded network performance of mpc operations Nov 10, 00:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Identified root issue and monitoring fix.</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Investigating degraded network performance of mpc operations.</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 9 Nov 2024 23:00:00 +0000 https://status.portalhq.io/incident/cm3anf2jf016w4x18siu9lamg https://status.portalhq.io/incident/cm3anf2jf016w4x18siu9lamg Maintenance Type: Maintenance Duration: 7 minutes Affected Components: MPC Operations Jun 23, 08:02:00 GMT+0 - Identified - Scheduled maintenance during that time. Jun 23, 08:12:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 7 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>08:02:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance during that time..</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>08:12:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 23 Jun 2024 08:02:00 +0000 https://status.portalhq.io/maintenance/clxt6pdcq141397beoi4d4f0mrl https://status.portalhq.io/maintenance/clxt6pdcq141397beoi4d4f0mrl