tag:status.portalhq.io,2005:/history Portal Status - Incident history 2026-10-21T15:04:01.455+00:00 Portal tag:status.portalhq.io,2005:Incident/cmvi8synv02c813o690l0jzhx 2026-10-21T15:04:01.455+00:00 2026-10-21T15:15:47.328+00:00 Gas sponsorship unavailable on Polygon, Avalanche, Ethereum, Base Type: Incident

Duration: 12 minutes

Affected Components: MPC Operations

Oct 21, 15:15:47 GMT+0
Resolved - This incident has been resolved..

Oct 21, 15:04:01 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmud2cin51yt813pc3yd4dmyl 2026-09-22T19:24:43.266+00:00 2026-09-22T19:36:45.923+00:00 Increased failures for Solana webhook event deliveries Type: Incident

Duration: 12 minutes

Affected Components: Alert Webhook Relayer

Sep 22, 19:36:45 GMT+0
Resolved - This incident has been resolved..

Sep 22, 19:34:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 22, 19:24:43 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmtlpgjkj00dz0wqj98pbr1u8 2026-09-03T15:54:09.423+00:00 2026-09-03T16:08:00.000+00:00 Increased error rate for transactions and balances endpoints Type: Incident

Duration: 14 minutes

Affected Components: Client API

Sep 3, 16:08:00 GMT+0
Resolved - This incident has been resolved..

Sep 3, 15:54:09 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmtk5s05s02nu1nnwi7ic065u 2026-09-02T09:45:00.000+00:00 2026-09-02T15:11:10.569+00:00 Alert webhooks (Solana v2 events) are experiencing downtime Type: Incident

Duration: 5 hours and 26 minutes

Affected Components: Alert Webhook Relayer

Sep 2, 15:11:10 GMT+0
Resolved - This incident has been resolved..

Sep 2, 13:24:09 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 2, 09:45:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmthcn2dr08lv1as242zs4whn 2026-08-31T14:28:00.000+00:00 2026-08-31T14:49:00.000+00:00 Increased errors for delegation client API endpoints Type: Incident

Duration: 20 minutes

Affected Components: Client API

Aug 31, 14:49:00 GMT+0
Resolved - This incident has been resolved..

Aug 31, 14:28:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmshvu7pi02ws0kn320kcl4gy 2026-08-06T19:01:58.102+00:00 2026-08-06T20:37:18.938+00:00 Elevated errors for Solana Devnet Client API calls and Solana Devnet alert webhook events Type: Incident

Duration: 1 hour and 35 minutes

Affected Components: Alert Webhook Relayer, Client API

Aug 6, 20:37:18 GMT+0
Resolved - This incident has been resolved..

Aug 6, 19:01:58 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Maintenance/cmrz4xxu2004z0rl9wf6toj20 2026-07-27T14:00:00.000+00:00 2026-07-27T14:15:00.000+00:00 Database maintenance Type: Maintenance

Duration: 15 minutes

Affected Components: MPC Operations, Enclave MPC API, Custodian API, Alert Webhook Relayer, Portal Admin Dashboard, Client API

Jul 27, 14:15:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 27, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 24, 16:09:11 GMT+0
Identified - A scheduled database maintenance can cause max 5 minutes of service downtime..

]]> tag:status.portalhq.io,2005:Incident/cmrdu4z3f03qk0rs5xllnlbbj 2026-07-09T18:23:33.749+00:00 2026-07-09T19:06:11.464+00:00 Delayed alert webhook events for Solana Devnet Type: Incident

Duration: 43 minutes

Affected Components: Alert Webhook Relayer

Jul 9, 19:06:11 GMT+0
Resolved - This incident has been resolved..

Jul 9, 18:23:33 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmrcl55gl00hp0kpqskpwpjop 2026-07-08T21:23:59.555+00:00 2026-07-08T22:06:04.696+00:00 Get /assets is responding with Unsupported Chain Type: Incident

Duration: 42 minutes

Affected Components: Client API

Jul 8, 22:06:04 GMT+0
Resolved - This incident has been resolved..

Jul 8, 21:59:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 8, 21:23:59 GMT+0
Identified - The Client API endpoint \`/api/v3/clients/me/chains/{chainId}/assets\` is returning \`Unsupported Chain\` for valid chains. We are working on a fix for this incident..

]]> tag:status.portalhq.io,2005:Incident/cmqjqht7m01hl2onzedb5s1td 2026-06-18T13:47:00.000+00:00 2026-06-18T17:09:00.000+00:00 Degraded performance on asset data and transaction building (Arbitrum, Polygon, Solana) Type: Incident

Duration: 1 hour and 7 minutes

Affected Components: MPC Operations, Enclave MPC API, Client API

Jun 18, 17:09:00 GMT+0
Resolved - This incident has been resolved..

Jun 18, 13:47:00 GMT+0
Investigating - We are currently investigating elevated latency and intermittent errors affecting balance/asset reads and transaction building across several EVM networks (notably Arbitrum and Polygon) and Solana..

]]> tag:status.portalhq.io,2005:Incident/cmq9jpk6i0061pdlsos7x6jcz 2026-06-11T13:40:51.037+00:00 2026-06-11T17:43:54.971+00:00 Degraded performance on Legacy Solana v1 alert webhook events for new wallets Type: Incident

Duration: 4 hours and 3 minutes

Affected Components: Alert Webhook Relayer

Jun 11, 17:43:54 GMT+0
Resolved - This incident has been resolved..

Jun 11, 17:25:35 GMT+0
Investigating - We are currently investigating this incident..

Jun 11, 14:43:29 GMT+0
Resolved - This incident has been resolved..

Jun 11, 14:34:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 11, 13:40:51 GMT+0
Investigating - New wallets created since `Wed Jun 10, 20 PM UTC` are not receiving `SOLANA_TX_V1` alert webhook events.

]]> tag:status.portalhq.io,2005:Incident/cmod0z0vm0014t0wjawbo2q4j 2026-04-24T14:48:00.159+00:00 2026-04-24T15:22:34.758+00:00 The Client API /api/v3/clients/me/chains/{chain}/assets endpoint is experiencing issues on EVM chains Type: Incident

Duration: 35 minutes

Affected Components: Client API

Apr 24, 15:22:34 GMT+0
Resolved - This incident has been resolved..

Apr 24, 15:18:47 GMT+0
Monitoring - Our upstream vendor implemented a fix impacting the GET <https://api.portalhq.io/api/v3/clients/me/chains/{chain}/assets> endpoint on EVM chains and are currently monitoring the result..

Apr 24, 14:48:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmo1syxyc00elj0dlzvgi3wlv 2026-04-16T18:03:00.000+00:00 2026-04-16T18:13:00.000+00:00 MPC Operations are currently down Type: Incident

Duration: 10 minutes

Affected Components: Enclave MPC API, MPC Operations

Apr 16, 18:13:00 GMT+0
Resolved - This incident has been resolved..

Apr 16, 18:03:00 GMT+0
Identified - We are working on a fix for this incident. This should get resolved shortly..

]]> tag:status.portalhq.io,2005:Maintenance/cmm53dc6b0fq410rw4l2n5kib 2026-03-06T17:00:00.000+00:00 2026-03-06T17:06:05.663+00:00 Scheduled maintenance for Passkey Backup Type: Maintenance

Duration: 6 minutes

Affected Components: MPC Operations

Mar 6, 17:06:05 GMT+0
Completed - Maintenance has completed successfully..

Mar 6, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.portalhq.io,2005:Incident/cmmb41tbj0e16ij459udn5k3i 2026-03-03T21:19:12.386+00:00 2026-03-03T21:45:25.827+00:00 Portal Dashboard is experiencing intermittent rendering issues Type: Incident

Duration: 26 minutes

Affected Components: Portal Admin Dashboard

Mar 3, 21:45:25 GMT+0
Resolved - This incident has been resolved..

Mar 3, 21:42:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 3, 21:19:12 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cml5mea7805ilyan8lsne2ly4 2026-02-02T20:26:27.629+00:00 2026-02-02T23:10:00.000+00:00 Account abstraction user operations for Polygon are failing Type: Incident

Duration: 2 hours and 44 minutes

Affected Components: Enclave MPC API, MPC Operations

Feb 2, 23:10:00 GMT+0
Resolved - This incident has been resolved..

Feb 2, 22:59:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 2, 20:26:27 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmkx4sv0u00ntrwr83zs4nmbq 2026-01-27T21:50:00.000+00:00 2026-01-27T23:30:29.359+00:00 Degraded mpc generate and backup performance Type: Incident

Duration: 1 hour and 40 minutes

Affected Components: MPC Operations

Jan 27, 23:30:29 GMT+0
Resolved - This incident has been resolved..

Jan 27, 22:30:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 27, 21:50:00 GMT+0
Investigating - .

]]> tag:status.portalhq.io,2005:Incident/cmked5yb101kx3xgcc0ogmknn 2026-01-14T18:38:15.619+00:00 2026-01-14T19:04:04.220+00:00 Issue with database connection Type: Incident

Duration: 26 minutes

Affected Components: Custodian API, Enclave MPC API, MPC Operations, Client API, Alert Webhook Relayer, Portal Admin Dashboard

Jan 14, 19:04:04 GMT+0
Resolved - This incident has been resolved..

Jan 14, 18:38:15 GMT+0
Monitoring - We noticed an issue with our database connection. We have already implemented a fix and are currently monitoring the result. Service should resume in a few minutes..

]]> tag:status.portalhq.io,2005:Incident/cmioqqopz00je11vunmlnbfzd 2025-12-02T15:36:35.185+00:00 2025-12-02T19:02:18.820+00:00 We are noticing delayed signing times and an increase in timed out sign requests Type: Incident

Duration: 3 hours and 26 minutes

Affected Components: MPC Operations

Dec 2, 19:02:18 GMT+0
Resolved - This incident has been resolved..

Dec 2, 18:24:26 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 2, 16:06:10 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 2, 15:36:35 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cminmpxfa00cf64w8zrd00u94 2025-12-01T20:56:15.273+00:00 2025-12-01T23:52:00.393+00:00 Send Assets for Tron and Stellar Returning Errors Type: Incident

Duration: 2 hours and 56 minutes

Affected Components: Enclave MPC API

Dec 1, 23:52:00 GMT+0
Resolved - This incident has been resolved..

Dec 1, 20:56:43 GMT+0
Identified - Downstream outage with our RPC Provider, working to fix. .

Dec 1, 20:56:15 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmhw4vb0i004e9sxiq7h9jfnf 2025-11-12T11:10:00.000+00:00 2025-11-12T16:13:39.413+00:00 EVM webhook events are failing Type: Incident

Duration: 5 hours and 4 minutes

Affected Components: Alert Webhook Relayer

Nov 12, 16:13:39 GMT+0
Resolved - This incident has been resolved..

Nov 12, 16:03:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 12, 11:10:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Maintenance/cmgtnlnbj003kbf3kx7g899nn 2025-10-23T17:00:00.000+00:00 2025-10-23T17:15:00.000+00:00 Scheduled maintenance for Passkey Backup Type: Maintenance

Duration: 15 minutes

Affected Components: MPC Operations

Oct 23, 17:15:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 23, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.portalhq.io,2005:Incident/cmgqxkeww02o6t3wuuzblokiq 2025-10-14T19:03:47.221+00:00 2025-10-14T19:14:09.413+00:00 Passkey Backup Maintenance Followup Type: Incident

Duration: 10 minutes

Affected Components: MPC Operations

Oct 14, 19:14:09 GMT+0
Resolved - This incident has been resolved..

Oct 14, 19:04:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 14, 19:03:47 GMT+0
Investigating - Followup work with Passkey Backup Maintenance merged. Passkey Backup will be down for 15 minutes..

]]> tag:status.portalhq.io,2005:Maintenance/cmgfjxhw800ln2jc8ksi0uhm6 2025-10-14T17:00:00.000+00:00 2025-10-14T17:15:00.000+00:00 Scheduled maintenance for Passkey Backup Type: Maintenance

Duration: 15 minutes

Affected Components: MPC Operations

Oct 14, 17:15:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 14, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 14, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance that will take up to 15 minutes..

]]> tag:status.portalhq.io,2005:Incident/cmgifyk7h033t12ldfz8v3fpw 2025-10-08T19:06:00.000+00:00 2025-10-08T21:43:25.519+00:00 Solana alert webhooks are failing to subscribe newly created Portal clients Type: Incident

Duration: 2 hours and 37 minutes

Affected Components: Alert Webhook Relayer

Oct 8, 21:43:25 GMT+0
Resolved - This incident has been resolved..

Oct 8, 21:26:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 8, 19:06:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.portalhq.io,2005:Incident/cmfr25dpf01ibl1jzoewfdged 2025-09-19T16:32:21.673+00:00 2025-09-19T17:48:53.988+00:00 Portal clients with Account Abstraction enabled are experiencing intermittent failures when signing transactions on EVM chains Type: Incident

Duration: 1 hour and 17 minutes

Affected Components: Enclave MPC API, MPC Operations

Sep 19, 17:48:53 GMT+0
Resolved - This incident has been resolved..

Sep 19, 17:39:34 GMT+0
Identified - We identified the issue and are working on a fix for this incident..

Sep 19, 16:32:21 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmeubt87l002011s3cvs9wg29 2025-08-27T18:35:00.000+00:00 2025-08-27T18:52:03.165+00:00 Network issues causing failed requests Type: Incident

Duration: 17 minutes

Affected Components: MPC Operations, Enclave MPC API

Aug 27, 18:52:03 GMT+0
Resolved - This incident has been resolved..

Aug 27, 18:35:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmeucgylw001rocrxp3j5chw1 2025-08-27T18:25:00.000+00:00 2025-08-27T19:30:00.000+00:00 Network errors on Client API Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: Client API

Aug 27, 19:30:00 GMT+0
Resolved - This incident has been resolved..

Aug 27, 18:25:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.portalhq.io,2005:Incident/cmbtr8spj003fms6gjqb9vwb9 2025-06-12T18:00:00.000+00:00 2025-06-12T19:13:36.560+00:00 Degraded performance due to global cloud disruptions Type: Incident

Duration: 1 day, 1 hour and 14 minutes

Affected Components: MPC Operations, Custodian API, Enclave MPC API, Client API, Alert Webhook Relayer, Portal Admin Dashboard

Jun 12, 19:13:36 GMT+0
Resolved - This incident has been resolved..

Jun 12, 18:50:00 GMT+0
Monitoring - Health checks appear to be stabilizing and performance appears to be improving. .

Jun 12, 18:00:00 GMT+0
Identified - We're experiencing degraded service due to a global disruption to cloud providing services. Our testing shows that all of our backend services are operating as expected, but networking issue are causing intermittent failures. We are monitoring..

]]> tag:status.portalhq.io,2005:Maintenance/cm4isbgck003m4xanf98sdccq 2024-12-14T08:00:00.000+00:00 2024-12-14T08:30:00.000+00:00 Database Upgrade Type: Maintenance

Duration: 30 minutes

Affected Components: Portal Admin Dashboard, MPC Operations

Dec 14, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 14, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 14, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance for **30 minutes** of downtime Friday night at midnight..

]]> tag:status.portalhq.io,2005:Maintenance/cm4isf8tc001sgcd8i4o5smrn 2024-12-13T08:00:00.000+00:00 2024-12-13T08:03:00.000+00:00 Database Update Type: Maintenance

Duration: 3 minutes

Affected Components: MPC Operations

Dec 13, 08:03:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 13, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 13, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance for **3 minutes** of downtime Thursday night at midnight..

]]> tag:status.portalhq.io,2005:Maintenance/clxt6pdcq141397beoi4d4f0mrl 2024-06-23T08:02:00.000+00:00 2024-06-23T08:12:00.000+00:00 Maintenance Type: Maintenance

Duration: 7 minutes

Affected Components: MPC Operations

Jun 23, 08:12:00 GMT+0
Completed - Maintenance has completed successfully..

Jun 23, 08:02:00 GMT+0
Identified - Scheduled maintenance during that time..

]]>