Duration: 12 minutes

Affected Components:

Oct 21, 15:15:47 GMT+0
Resolved - This incident has been resolved..

Oct 21, 15:04:01 GMT+0
Investigating - We are currently investigating this incident..

Duration: 12 minutes

Affected Components:

Sep 22, 19:36:45 GMT+0
Resolved - This incident has been resolved..

Sep 22, 19:34:14 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 22, 19:24:43 GMT+0
Investigating - We are currently investigating this incident..

Duration: 14 minutes

Affected Components:

Sep 3, 16:08:00 GMT+0
Resolved - This incident has been resolved..

Sep 3, 15:54:09 GMT+0
Investigating - We are currently investigating this incident..

Duration: 5 hours and 26 minutes

Affected Components:

Sep 2, 15:11:10 GMT+0
Resolved - This incident has been resolved..

Sep 2, 13:24:09 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 2, 09:45:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 20 minutes

Affected Components:

Aug 31, 14:49:00 GMT+0
Resolved - This incident has been resolved..

Aug 31, 14:28:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 35 minutes

Affected Components: ,

Aug 6, 20:37:18 GMT+0
Resolved - This incident has been resolved..

Aug 6, 19:01:58 GMT+0
Investigating - We are currently investigating this incident..

Duration: 15 minutes

Affected Components: , , , , ,

Jul 27, 14:15:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 27, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 24, 16:09:11 GMT+0
Identified - A scheduled database maintenance can cause max 5 minutes of service downtime..

Duration: 43 minutes

Affected Components:

Jul 9, 19:06:11 GMT+0
Resolved - This incident has been resolved..

Jul 9, 18:23:33 GMT+0
Investigating - We are currently investigating this incident..

Duration: 42 minutes

Affected Components:

Jul 8, 22:06:04 GMT+0
Resolved - This incident has been resolved..

Jul 8, 21:59:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 8, 21:23:59 GMT+0
Identified - The Client API endpoint \`/api/v3/clients/me/chains/{chainId}/assets\` is returning \`Unsupported Chain\` for valid chains. We are working on a fix for this incident..

Duration: 1 hour and 7 minutes

Affected Components: , ,

Jun 18, 17:09:00 GMT+0
Resolved - This incident has been resolved..

Jun 18, 13:47:00 GMT+0
Investigating - We are currently investigating elevated latency and intermittent errors affecting balance/asset reads and transaction building across several EVM networks (notably Arbitrum and Polygon) and Solana..

Duration: 4 hours and 3 minutes

Affected Components:

Jun 11, 17:43:54 GMT+0
Resolved - This incident has been resolved..

Jun 11, 17:25:35 GMT+0
Investigating - We are currently investigating this incident..

Jun 11, 14:43:29 GMT+0
Resolved - This incident has been resolved..

Jun 11, 14:34:03 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 11, 13:40:51 GMT+0
Investigating - New wallets created since `Wed Jun 10, 20 PM UTC` are not receiving `SOLANA_TX_V1` alert webhook events.

Duration: 35 minutes

Affected Components:

Apr 24, 15:22:34 GMT+0
Resolved - This incident has been resolved..

Apr 24, 15:18:47 GMT+0
Monitoring - Our upstream vendor implemented a fix impacting the GET <https://api.portalhq.io/api/v3/clients/me/chains/{chain}/assets> endpoint on EVM chains and are currently monitoring the result..

Apr 24, 14:48:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 10 minutes

Affected Components: ,

Apr 16, 18:13:00 GMT+0
Resolved - This incident has been resolved..

Apr 16, 18:03:00 GMT+0
Identified - We are working on a fix for this incident. This should get resolved shortly..

Duration: 6 minutes

Affected Components:

Mar 6, 17:06:05 GMT+0
Completed - Maintenance has completed successfully..

Mar 6, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 6, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 26 minutes

Affected Components:

Mar 3, 21:45:25 GMT+0
Resolved - This incident has been resolved..

Mar 3, 21:42:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 3, 21:19:12 GMT+0
Investigating - We are currently investigating this incident..

Duration: 2 hours and 44 minutes

Affected Components: ,

Feb 2, 23:10:00 GMT+0
Resolved - This incident has been resolved..

Feb 2, 22:59:02 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 2, 20:26:27 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 40 minutes

Affected Components:

Jan 27, 23:30:29 GMT+0
Resolved - This incident has been resolved..

Jan 27, 22:30:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 27, 21:50:00 GMT+0
Investigating - .

Duration: 26 minutes

Affected Components: , , , , ,

Jan 14, 19:04:04 GMT+0
Resolved - This incident has been resolved..

Jan 14, 18:38:15 GMT+0
Monitoring - We noticed an issue with our database connection. We have already implemented a fix and are currently monitoring the result. Service should resume in a few minutes..

Duration: 3 hours and 26 minutes

Affected Components:

Dec 2, 19:02:18 GMT+0
Resolved - This incident has been resolved..

Dec 2, 18:24:26 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 2, 16:06:10 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 2, 15:36:35 GMT+0
Investigating - We are currently investigating this incident..

Duration: 2 hours and 56 minutes

Affected Components:

Dec 1, 23:52:00 GMT+0
Resolved - This incident has been resolved..

Dec 1, 20:56:43 GMT+0
Identified - Downstream outage with our RPC Provider, working to fix. .

Dec 1, 20:56:15 GMT+0
Investigating - We are currently investigating this incident..

Duration: 5 hours and 4 minutes

Affected Components:

Nov 12, 16:13:39 GMT+0
Resolved - This incident has been resolved..

Nov 12, 16:03:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 12, 11:10:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 15 minutes

Affected Components:

Oct 23, 17:15:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 23, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Duration: 10 minutes

Affected Components:

Oct 14, 19:14:09 GMT+0
Resolved - This incident has been resolved..

Oct 14, 19:04:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 14, 19:03:47 GMT+0
Investigating - Followup work with Passkey Backup Maintenance merged. Passkey Backup will be down for 15 minutes..

Duration: 15 minutes

Affected Components:

Oct 14, 17:15:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 14, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 14, 17:00:00 GMT+0
Identified - We are planning for a scheduled maintenance that will take up to 15 minutes..

Duration: 2 hours and 37 minutes

Affected Components:

Oct 8, 21:43:25 GMT+0
Resolved - This incident has been resolved..

Oct 8, 21:26:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 8, 19:06:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 1 hour and 17 minutes

Affected Components: ,

Sep 19, 17:48:53 GMT+0
Resolved - This incident has been resolved..

Sep 19, 17:39:34 GMT+0
Identified - We identified the issue and are working on a fix for this incident..

Sep 19, 16:32:21 GMT+0
Investigating - We are currently investigating this incident..

Duration: 17 minutes

Affected Components: ,

Aug 27, 18:52:03 GMT+0
Resolved - This incident has been resolved..

Aug 27, 18:35:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 hour and 5 minutes

Affected Components:

Aug 27, 19:30:00 GMT+0
Resolved - This incident has been resolved..

Aug 27, 18:25:00 GMT+0
Investigating - We are currently investigating this incident..

Duration: 1 day, 1 hour and 14 minutes

Affected Components: , , , , ,

Jun 12, 19:13:36 GMT+0
Resolved - This incident has been resolved..

Jun 12, 18:50:00 GMT+0
Monitoring - Health checks appear to be stabilizing and performance appears to be improving. .

Jun 12, 18:00:00 GMT+0
Identified - We're experiencing degraded service due to a global disruption to cloud providing services. Our testing shows that all of our backend services are operating as expected, but networking issue are causing intermittent failures. We are monitoring..

Duration: 30 minutes

Affected Components: ,

Dec 14, 08:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 14, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 14, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance for **30 minutes** of downtime Friday night at midnight..

Duration: 3 minutes

Affected Components:

Dec 13, 08:03:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 13, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 13, 08:00:00 GMT+0
Identified - We are planning for a scheduled maintenance for **3 minutes** of downtime Thursday night at midnight..

Duration: 7 minutes

Affected Components:

Jun 23, 08:12:00 GMT+0
Completed - Maintenance has completed successfully..

Jun 23, 08:02:00 GMT+0
Identified - Scheduled maintenance during that time..